What to Do if My Car is Damaged During Transport

Car Damaged During Transport? Here’s What to Do

Hauling a car across state lines or simply down the block has its risks. Even seasoned carriers can’t prevent such things as unpredictable weather, flying road debris, or unexpected accidents. That’s why it’s helpful to know what to do if my car is damaged during transport before your shipment even leaves the starting gate. At US Car-Go Freight, we get you ready for the unexpected and offer step-by-step instructions to safeguard your rights, process claims effectively, and get you the assistance you need mile after mile. From pickup to delivery, our staff is dedicated to keeping your car safe—and helping you manage any problems that come your way.

Before You Ship: How to Minimize Risk

Do Your Homework on Auto Transport Companies
- Confirm they’re FMCSA-registered with valid USDOT and MC numbers.
- Verify other review sites such as Trust Pilot, Auto Transport Reviews and Google for customer feedback—not just on their website.
- Request exact, comprehensive quotes to avoid surprise fees or exorbitant end prices.
Know Their Safety & Insurance Practices
- Ask about transport insurance—make sure they can show you their policy.
- See if they offer optional vehicle coverage on top of your personal auto insurance.
- Make sure they have an active customer support system for emergencies in transit.

If Your Vehicle Gets Damaged

Note Damage Immediately on the Bill of Lading (BOL)
This document serves as proof of condition at delivery.
Report Without Delay
Contact your shipping agent or our support team as soon as possible.
Claim Assistance
We work directly with carriers to file damage claims quickly—often resolving minor issues right away, without needing to involve insurance.
Use Documentation
Images of the damage and the first-condition report (from the BOL) enable streamlined claim processing and insurance refunds.

How to Properly Prepare Your Vehicle

Step	Description
Clean Thoroughly	Wash inside and out—this makes scratches or dents clear and easier to document.
Photograph Every Angle	Get clear, timestamped photos before and after transport.
Understand Insurance Options	Ask about aftermarket coverage like US Car-Go Freight’s safety plan to protect extra value.
Secure Loose Items	Remove or secure valuables to avoid in-transit damage.

Frequent Asked Questions (FAQs)

Q1: What counts as transit damage?

Only damages that appear after pickup and aren’t listed on the BOL—they’re covered as transport-related.

Q2: How quickly should I report a problem?

Immediately upon delivery — faster reporting helps with faster resolution.

Q3: Do you offer supplemental coverage?

Yes. We offer optional policies in addition to personal auto insurance for high-value vehicles.

Q4: Will You handle my insurance claim?

Yes—our team coordinates with carriers and insurers on your behalf.

Conclusion

At US Car-Go Freight, your vehicle is safe in our hands. With our transparent process, expert support team, and strong customer reviews, shipping damage-free is our top priority.

Request a free quote now and enjoy peace of mind on the road.